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Frequently asked questions

Short answers about accounts, data, collaboration, AI and troubleshooting.

Updated 2026-09-12

Accounts and access

Can I use ORCID to sign in? Yes, once it is linked to your account (Settings → Research or Security). ORCID does not share your e-mail, so the first sign-up is with e-mail or a passkey.
I lost my authenticator. Use one of the backup codes shown when you enabled two-factor. If those are gone too, contact support from a verified e-mail address.
Can one account belong to several institutions? Yes. Institution is a profile field; projects and teams are independent of it.

Where are my files? In object storage under your project, served only to project members with a valid session.
Who can read my manuscripts? Members of the project, according to their role. Administrators see metadata for support and billing, not your text.
Which model reads my documents? By default none of ours: your own agent reads them over MCP, under its provider's terms and on your own subscription. Where an administrator has switched the platform's own AI on, it is the provider chosen under Admin → AI & keys, and each run shows the model and its cost.
Can I delete everything? Settings → Security → Delete account removes your profile, memberships, messages and keys. Shared project content stays with the project, attributed to a former member.

Why did a message become a request? People you share no project with can only send a request first; the recipient's contact preference decides who may write at all.
Two of us edited the same paragraph. The editor is collaborative in real time; both edits are kept as tracked changes with their authors.
Can I mute a busy project? Yes: project menu → Mute notifications, or the bell on any notification.

Where is the AI? In your own client. Connect Claude Code, Codex, Cursor, Claude Desktop, ChatGPT or any MCP client from a project's Your AI tab; it reaches your projects through Hikma's MCP server and does the thinking on your own subscription.
Does it cost me anything on Hikma? No. Your provider bills your agent's reasoning as it does today; everything the agent does through Hikma — searching, fetching full texts, extracting evidence, writing, screening, pooling, analysing — is free.
Can it write the discussion for me? It proposes paragraphs as tracked changes, each sentence citing works in your library and each number bound to its evidence. You decide what to accept, and the accepted text keeps its authorship.
Does it remember me? Only what you confirm under Settings → Assistant memory. An agent's inferred memories are proposals until you keep them.
Why is there no Assistant tab, Workflows or AI writing button? Those run on the platform's own models and appear only where an administrator has switched platform AI on. Then each run has a budget, and when it is reached the assistant summarises what it did and proposes the next step.

A page looks stale. Live updates arrive over one event stream per tab; if your network dropped, reload once.
A DOI could not be resolved. Check it on doi.org; preprints and books are sometimes missing from the backbone sources. Add the work manually from the References tab.
Exports fail. Very large manuscripts with many images can exceed the export limit; split figures into a supplement or lower image resolution.

Something missing or wrong? Tell us.